Terms of service

Terms of Service

Last updated: October 16, 2026

Welcome to HAVELO LLC.

These Terms of Service govern your access to and use of havveloo.com, including our digital educational content, downloadable products, website features, and purchases.

By accessing our website or purchasing and using our digital products, you agree to these Terms.

1. Company Information

HAVELO LLC
EIN: 98-1979904
8206 Louisiana Blvd NE Ste A 9312
Albuquerque, NM 87113
United States

Email: contact@havveloo.com
Phone: +1 (505) 633-1641
Website: havveloo.com

2. Our Products

HAVELO LLC creates digital educational and creative content relating to observational drawing and sketching in ink.

Products may include:

  • Architecture-drawing guides

  • Urban-sketching guides

  • Everyday-object drawing guides

  • Still-life drawing guides

  • Travel-sketchbook guides

  • Observation exercises

  • Drawing prompts

  • Sketchbook resources

  • Downloadable PDF ebooks

  • Digital collections and bundles

3. Digital Products

Unless expressly stated otherwise, HAVELO products are digital.

Purchasing a HAVELO digital product does not include:

  • Printed books

  • Sketchbooks

  • Pens

  • Ink

  • Paper

  • Pencils

  • Erasers

  • Art kits

  • Travel equipment

  • Other physical drawing materials

Physical-looking book images may be presentation mockups used to represent digital products.

4. Product Availability

Certain products, previews, covers, or planned contents may be displayed before purchasing is enabled.

A preview, sample page, cover image, planned table of contents, or mockup does not necessarily mean that a completed ebook is currently available for purchase or download.

Where a product remains in development, this may be indicated on the relevant product page.

5. Acceptance of Terms

By purchasing or using a product, you confirm that:

  • You have read and understood these Terms.

  • You agree to comply with them.

  • You have the legal capacity to enter into a binding agreement.

  • Information supplied during checkout is accurate and complete.

6. Orders

When purchasing is enabled, we may reject, review, or cancel an order where reasonably necessary because of:

  • Suspected fraud

  • Unauthorized payment

  • Duplicate transactions

  • Technical errors

  • Pricing errors

  • Incorrect customer information

  • Abuse of our services

  • Violation of these Terms

Where appropriate, payments for cancelled orders that have not been supplied will be refunded.

7. Pricing and Payments

Prices are displayed in the currency shown during checkout.

Payment must generally be successfully completed before digital access is provided.

Payments may be processed by third-party payment providers.

8. Taxes

Applicable taxes may be calculated and collected where required.

9. Digital Delivery

When a completed product is available for sale, delivery will be provided through the digital-delivery system configured for the store.

Customers are responsible for:

  • Providing an accurate email address.

  • Maintaining a compatible device.

  • Having suitable PDF-reading software.

  • Maintaining internet access necessary to obtain the file.

For delivery problems, contact:

contact@havveloo.com

10. Personal-Use Licence

Unless expressly stated otherwise, purchasing a HAVELO digital product grants you a limited, personal, non-exclusive, non-transferable licence to use the product for your own personal educational and creative purposes.

Where permitted by the relevant product licence, customers may print selected pages for personal use.

Purchasing a product does not transfer intellectual-property ownership.

11. Prohibited Redistribution

Without written authorization, you may not:

  • Resell our ebooks.

  • Redistribute purchased files.

  • Share download links publicly.

  • Upload our products to file-sharing websites.

  • Republish substantial portions.

  • Sell modified digital copies.

  • Claim our instructional content as your own.

  • Repackage our guides for commercial resale.

  • Create competing digital products substantially derived from our original materials.

12. Customer Artwork

Customers retain ownership of their own original:

  • Drawings

  • Sketches

  • Sketchbook pages

  • Notes

  • Travel journals

  • Independently created artwork

Using HAVELO products does not transfer ownership of customer-created artwork to HAVELO LLC.

13. Intellectual Property

Content owned by or licensed to HAVELO LLC may include:

  • Ebooks

  • Written lessons

  • Drawing exercises

  • Observation prompts

  • Worksheets

  • Illustrations

  • Graphics

  • Designs

  • Branding

  • Logos

  • Product names

  • Website content

All applicable intellectual-property rights are reserved.

14. Refunds

Refunds and payment-related matters are governed by our Refund Policy.

Nothing in these Terms restricts mandatory consumer rights that cannot legally be excluded.

15. Educational Purpose

HAVELO products provide general creative and educational instruction.

They do not constitute:

  • Accredited art education

  • Professional certification

  • Architecture qualifications

  • Engineering instruction

  • Professional illustration services

  • Guaranteed artistic training

  • Therapy or medical treatment

16. Observational Drawing

Our guides encourage customers to observe subjects and make their own creative choices.

Drawing is interpretive, and customers are not expected to reproduce subjects with technical or photographic precision.

17. Architecture Sketching

Architecture-related guides focus on creative observational drawing.

They do not provide:

  • Construction drawings

  • Engineering plans

  • Building specifications

  • Architectural certification

  • Structural advice

18. Everyday Objects

Objects shown or discussed in our guides are used as drawing subjects.

Customers remain responsible for using their own judgment when handling household objects, tools, glass, or other potentially hazardous items.

19. Travel Sketching

Travel and location sketching may involve outdoor or public-space activity.

Customers remain responsible for:

  • Local laws

  • Access restrictions

  • Private property

  • Personal safety

  • Weather

  • Traffic

  • Suitable places to sit or stand

  • Respectful behaviour in public spaces

20. Drawing Materials

Customers remain responsible for selecting and safely using their own:

  • Pens

  • Ink

  • Sketchbooks

  • Paper

  • Pencils

  • Other art materials

Manufacturer instructions should be followed where relevant.

21. Individual Style

HAVELO does not prescribe or guarantee one particular artistic style.

Customers are encouraged to make individual choices concerning:

  • Line

  • Detail

  • Texture

  • Composition

  • Subject selection

  • Page arrangement

22. No Guarantee of Results

HAVELO LLC does not guarantee:

  • Professional drawing ability.

  • Mastery within a fixed period.

  • Portfolio-quality artwork.

  • A specific personal style.

  • Professional employment.

  • Commercial success.

  • Identical results to examples.

Individual progress varies.

23. AI-Generated Illustrative Imagery

Certain promotional or editorial images associated with HAVELO may be AI-generated illustrative assets.

Such imagery should not be treated as documented student work, verified instructor artwork, or evidence of a particular customer result.

24. Third-Party Products and Services

Our content may refer generally to:

  • Art supplies

  • Art retailers

  • Museums

  • Public spaces

  • Travel destinations

  • Drawing tools

  • Other third-party resources

HAVELO LLC does not control these third parties and cannot guarantee their:

  • Availability

  • Pricing

  • Quality

  • Suitability

  • Safety

  • Policies

  • Continued operation

25. Website Availability

We aim to maintain reasonable access to our website and digital-delivery systems.

Temporary interruptions may occur because of:

  • Maintenance

  • Hosting problems

  • Technical issues

  • Software updates

  • Security incidents

  • Third-party outages

  • Events outside our reasonable control

26. Prohibited Uses

You may not use our website or products to:

  • Violate applicable law.

  • Commit fraud.

  • Infringe intellectual-property rights.

  • Distribute malicious software.

  • Attempt unauthorized access.

  • Interfere with website security.

  • Scrape protected content without authorization.

  • Impersonate another person.

  • Submit intentionally false information.

  • Abuse payment or refund systems.

  • Redistribute our digital products without authorization.

27. Reviews and Customer Content

If you voluntarily submit a review, photograph, drawing, testimonial, comment, or other material, you confirm that:

  • You have the right to submit it.

  • It does not infringe another person's rights.

  • It is not intentionally misleading.

  • It does not contain unlawful material.

Where you expressly authorize publication, you grant HAVELO LLC a non-exclusive right to display and use that content for reasonable business and promotional purposes, subject to applicable privacy requirements.

28. Privacy

Our handling of personal information is described in our Privacy Policy.

29. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and digital products are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • Every exercise will suit every customer.

  • Every drawing will produce a particular result.

  • Every subject or location will be available or accessible.

  • Third-party products or resources will remain available.

  • Our website will always operate without interruption.

  • Every digital file will work with every possible device or application.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

30. Limitation of Liability

To the fullest extent permitted by applicable law, HAVELO LLC will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of our website or general educational materials.

Customers remain responsible for their own drawing practice, travel decisions, location choices, use of physical materials, and application of general creative guidance.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

31. Fraud Prevention

We may use reasonable measures to detect and prevent fraud, including:

  • Transaction review

  • Payment verification

  • Temporary delivery delays

  • Cancellation of suspicious transactions

  • Reasonable verification requests

32. Changes to Products

We may update, revise, redesign, or improve our digital products from time to time.

Product descriptions, previews, planned contents, and page counts may also change while products remain in development.

33. Governing Law

These Terms and disputes relating to HAVELO LLC or our services will be governed by the laws applicable in the State of New Mexico, United States, without regard to conflict-of-law principles, except where mandatory consumer-protection requirements provide otherwise.

34. Dispute Resolution

If you experience a problem with our website, a product, or a purchase, please contact:

contact@havveloo.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Nothing in this section prevents customers from exercising rights or remedies available under applicable law.

35. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect where permitted by law.

36. Entire Agreement

These Terms, together with our:

  • Refund Policy

  • Privacy Policy

  • Shipping Policy

  • Other policies expressly incorporated by reference

form the agreement governing use of our website and applicable purchases.

37. Contact Information

HAVELO LLC
8206 Louisiana Blvd NE Ste A 9312
Albuquerque, NM 87113
United States

EIN: 98-1979904
Email: contact@havveloo.com
Phone: +1 (505) 633-1641
Website: havveloo.com