Contact information

Contact Information

Last updated: October 16, 2026

If you have questions about HAVELO, our digital products, orders, payments, downloads, refunds, or website, you can contact HAVELO LLC using the information below.

Customer Support

For enquiries concerning:

Digital products
Orders
Downloads
Product access
Payment questions
Refund requests
Technical problems
Product information
General customer support

please contact:

contact@havveloo.com

Response Time

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
Email address used during checkout
Order number
Product purchased
Brief description of your question or problem

For technical issues, screenshots or other relevant information may also help us investigate the matter.

HAVELO Products

HAVELO creates digital educational and creative resources relating to:

Observational drawing
Ink drawing
Architecture sketching
Urban sketching
Everyday-object drawing
Still-life drawing
Travel sketchbooks
Drawing exercises
Digital PDF guides

Unless expressly stated otherwise, these products are digital.

No Physical Products

HAVELO digital products do not include:

Printed books
Sketchbooks
Pens
Ink
Paper
Pencils
Erasers
Art kits
Other physical drawing supplies

Book-shaped product images may be digital presentation mockups.

Product Availability

Some HAVELO guides or previews may appear while the complete digital edition is still being prepared.

A cover, sample page, planned table of contents, mockup, or planned page count does not necessarily mean that the complete ebook is currently available for purchase.

Where purchasing is enabled, the relevant product and checkout pages will provide the applicable information.

Drawing Questions

Our guides provide general creative instruction and observation prompts.

They may help customers explore:

Shape
Proportion
Line
Texture
Light and shadow
Composition
Selective detail
Sketchbook organisation

HAVELO customer support does not provide accredited art instruction or professional certification.

Architecture Questions

HAVELO architecture-sketching resources focus on creative drawing.

They do not provide:

Architectural plans
Engineering drawings
Construction specifications
Structural advice
Professional architecture certification

Travel Sketching Questions

The Travel Sketchbook and related resources may encourage customers to draw in public or outdoor locations.

Customers remain responsible for:

Local access rules
Private-property restrictions
Personal safety
Weather
Traffic
Respectful behaviour in public places

Drawing Results

Individual results vary.

HAVELO does not guarantee:

Professional drawing ability
A specific personal style
Identical results to sample imagery
Portfolio-quality artwork
Commercial success
Improvement within a particular period

Customer Artwork

You are not required to submit your drawings or sketchbook pages to receive general customer support.

If you voluntarily send original artwork, you retain ownership of your work.

Any use beyond addressing your enquiry would require appropriate authorization.

Photos, Sketches and Privacy

If you voluntarily send photographs or sketchbook pages, please consider whether they contain:

Home addresses
Private interiors
Personal documents
Travel information
Precise locations
Images of identifiable third parties

Personal information submitted to us will be handled in accordance with our Privacy Policy.

Intellectual Property Questions

For questions concerning:

Digital-product use
Reproduction
Redistribution
Commercial use
Licensing
Copyright

please contact:

contact@havveloo.com

Unless expressly stated otherwise, HAVELO digital products are supplied for personal educational and creative use.

Business and Legal Enquiries

For business enquiries, legal correspondence, or other formal communications:

HAVELO LLC
8206 Louisiana Blvd NE Ste A 9312
Albuquerque, NM 87113
United States

Email: contact@havveloo.com
Phone: +1 (505) 633-1641

Privacy

Any personal information submitted when contacting us will be handled in accordance with our Privacy Policy.