Shipping policy

Shipping Policy

Last updated: October 16, 2026

At HAVELO LLC, our products are digital educational and creative products.

This Shipping Policy explains how our downloadable drawing and sketchbook guides are delivered when purchasing is enabled through havveloo.com, and what customers should do if they experience a delivery or access problem.

1. Company Information

HAVELO LLC
EIN: 98-1979904
8206 Louisiana Blvd NE Ste A 9312
Albuquerque, NM 87113
United States

Email: contact@havveloo.com
Phone: +1 (505) 633-1641
Website: havveloo.com

2. Digital Products Only

HAVELO LLC offers digital educational products relating to:

  • Observational drawing

  • Ink drawing

  • Architecture sketching

  • Urban sketching

  • Drawing everyday objects

  • Still-life sketching

  • Travel sketchbooks

  • Drawing exercises

  • Observation prompts

  • Downloadable PDF ebooks

  • Digital collections and bundles

Unless expressly stated otherwise, all products are delivered electronically.

3. No Physical Products

Purchasing a HAVELO digital product does not include:

  • Printed books

  • Sketchbooks

  • Drawing paper

  • Pens

  • Ink

  • Pencils

  • Erasers

  • Rulers

  • Art kits

  • Travel equipment

  • Other physical art materials

Any physical-looking book images displayed on the website may be presentation mockups used to represent digital ebooks.

4. No Physical Shipping

Because HAVELO products are digital:

  • No physical package is shipped.

  • No postal or courier service is used.

  • No physical tracking number is provided.

  • No conventional physical shipping fee normally applies.

  • No physical delivery timeframe applies.

  • No physical customs process applies.

Any reference to “delivery” means electronic delivery of digital content.

5. Digital Delivery

When purchasing is enabled and a completed digital product is available, delivery may be provided through:

  • A download link after checkout.

  • An email containing download instructions.

  • An order-confirmation page.

  • Customer account access.

  • A secure digital-delivery page.

  • Another electronic delivery method configured by HAVELO LLC.

The exact delivery method may vary depending on the ecommerce and digital-delivery systems used by the store.

6. Product Availability

Some HAVELO products or previews may appear while their complete digital editions are still being prepared.

A:

  • Cover image

  • Product mockup

  • Sample page

  • Planned table of contents

  • Preview image

  • Planned page count

does not by itself confirm that the complete ebook is currently available for purchase or download.

Where a product remains in development, this should be indicated on the relevant product page.

7. Delivery Timing

Once a completed product is available for sale and payment has been successfully processed, digital access will generally be provided immediately or shortly afterward through the configured delivery system.

Delivery may occasionally be delayed because of:

  • Payment verification

  • Fraud-prevention checks

  • Email delivery delays

  • Technical problems

  • Hosting interruptions

  • Third-party service outages

  • Incorrect customer information

8. Customer Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

An incorrect email address may prevent or delay digital delivery.

9. If You Do Not Receive Your Product

If you purchase a digital product but do not receive access, please first:

  • Check your email inbox.

  • Check spam or junk folders.

  • Check promotions or secondary inbox folders.

  • Confirm that the email address entered during checkout was correct.

  • Review your order-confirmation page for download instructions.

If you still cannot access your product, contact:

contact@havveloo.com

Please include, where available:

  • Your full name

  • Email address used for purchase

  • Order number

  • Product purchased

  • Purchase date

  • Brief description of the problem

10. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Technical Delivery Problems

If a technical problem prevents you from accessing a legitimately purchased digital product, we may, where appropriate:

  • Resend download instructions.

  • Provide a replacement download link.

  • Provide a replacement file.

  • Correct an account-access issue.

  • Provide reasonable technical assistance.

If a problem on our side prevents delivery and cannot reasonably be resolved, the matter may be handled according to our Refund Policy and applicable law.

12. Download Links

Where secure download links are used, reasonable restrictions may apply.

These may include:

  • Link expiration

  • Download limits

  • Account authentication

  • Security controls intended to reduce unauthorized redistribution

Legitimate customers experiencing an expired or inaccessible link may contact us for assistance.

13. Device and Software Requirements

Customers are responsible for having:

  • A compatible computer, tablet, or smartphone.

  • Suitable PDF-reading software.

  • Internet access required to obtain the file.

  • The ability to open PDF documents.

14. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected pages for their own personal use, including:

  • Drawing exercises

  • Observation prompts

  • Practice pages

  • Reference pages

  • Sketching worksheets

Printing permission does not authorize:

  • Commercial reproduction

  • Redistribution

  • Resale

  • Public uploading

  • Third-party file sharing

15. Drawing Materials Are Not Included

Purchasing a HAVELO guide does not include physical drawing supplies.

Customers remain responsible for obtaining any materials they wish to use, such as:

  • Pens

  • Ink

  • Paper

  • Sketchbooks

  • Pencils

  • Erasers

  • Other art materials

16. Architecture Sketching

Digital delivery of an architecture-sketching guide does not include architectural services, technical plans, engineering advice, or professional architectural training.

HAVELO's architecture content is intended for creative observational drawing.

17. Travel Sketching

Customers using travel or location-sketching exercises remain responsible for:

  • Personal safety

  • Local access rules

  • Private-property restrictions

  • Traffic

  • Weather

  • Appropriate places to stop or sit

  • Respectful behaviour in public spaces

18. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

HAVELO LLC is not responsible for delays caused solely by third-party payment providers.

19. Fraud Prevention

Certain transactions may be reviewed for security or fraud-prevention purposes.

Access may be temporarily delayed where there is a reasonable concern involving:

  • Unauthorized payment

  • Suspected fraud

  • Incorrect billing information

  • Unusual transaction activity

  • Payment verification

20. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are electronically delivered, traditional international physical shipping charges do not apply.

21. Customs and Import Charges

Because HAVELO products are digital, there are generally no:

  • Physical customs charges

  • Courier charges

  • Postal charges

  • Physical import duties

  • International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

22. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

23. Unauthorized Sharing

Purchased digital files and download links are intended for the purchasing customer.

Customers may not:

  • Share download links publicly.

  • Redistribute purchased ebooks.

  • Resell digital files.

  • Upload files to file-sharing services.

  • Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

24. Drawing Results

Successful delivery of a HAVELO digital guide does not guarantee:

  • A particular drawing style.

  • Professional artistic skill.

  • Portfolio-quality work.

  • Identical results to examples.

  • Improvement within a particular period.

  • Commercial or professional success.

These matters are separate from whether a purchased digital file has been successfully delivered.

25. Third-Party Art Materials

If customers purchase pens, sketchbooks, inks, paper, or other art materials from third parties, issues involving their:

  • Delivery

  • Quality

  • Availability

  • Suitability

  • Safety

  • Performance

are the responsibility of the relevant third party.

Such issues do not constitute a failure to deliver a HAVELO digital product.

26. Changes to Digital Delivery

HAVELO LLC may change the systems used to deliver digital products, including:

  • Download providers

  • Email-delivery systems

  • Customer account systems

  • File-hosting providers

  • Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

27. Future Physical Products

This Shipping Policy currently applies to digital products.

If HAVELO LLC begins selling physical products in the future, separate shipping costs, tracking information, delivery times, and return conditions may apply.

28. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.

29. Contact Us

HAVELO LLC
8206 Louisiana Blvd NE Ste A 9312
Albuquerque, NM 87113
United States

EIN: 98-1979904
Email: contact@havveloo.com
Phone: +1 (505) 633-1641
Website: havveloo.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.