Refund policy

Refund Policy

Last updated: October 16, 2026

At HAVELO LLC, we aim to provide a clear, fair, and reliable purchasing experience for our digital educational products.

HAVELO creates downloadable guides designed to help adults begin or return to observational drawing in ink through architecture, everyday objects, and travel sketching.

Because our products are digital and may be delivered electronically after purchase, different refund conditions may apply compared with physical products.

1. Company Information

HAVELO LLC
EIN: 98-1979904
8206 Louisiana Blvd NE Ste A 9312
Albuquerque, NM 87113
United States

Email: contact@havveloo.com
Phone: +1 (505) 633-1641
Website: havveloo.com

2. Products Covered

This Refund Policy applies to digital products offered through havveloo.com, including:

  • Ink-drawing guides

  • Architecture-sketching guides

  • Observational-drawing guides

  • Still-life and everyday-object drawing guides

  • Travel-sketchbook guides

  • Drawing exercises

  • Sketching worksheets

  • Observation prompts

  • Downloadable PDF ebooks

  • Digital collections and bundles

  • Related educational digital content

Unless expressly stated otherwise, HAVELO products are digital.

No printed books, sketchbooks, pens, ink, paper, pencils, drawing tools, travel equipment, or other physical materials are included.

3. Digital Products

Digital products may become available immediately or shortly after successful purchase through the digital-delivery system used by the store.

Once digital content has been delivered, accessed, or downloaded, purchases are generally considered final except where:

  • This Policy provides otherwise.

  • A technical or billing problem occurs.

  • The wrong product is supplied.

  • Applicable law requires a refund, cancellation, replacement, or other remedy.

Nothing in this Refund Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease after digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request review of a purchase if:

  • You were charged more than once for the same order.

  • You received a digital product different from the one purchased.

  • A digital file is corrupted or cannot be opened.

  • A download or access link does not work.

  • You did not receive access after successful payment.

  • A technical problem on our side prevents access.

  • You were charged an incorrect amount.

  • A transaction was made without your authorization.

  • You purchased the wrong guide and have not yet accessed or downloaded it.

  • A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical problem by providing a corrected file, replacement access link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds where:

  • You simply change your mind after purchase.

  • You no longer want or need the guide.

  • You have already accessed or downloaded the digital content.

  • You expected a printed book, sketchbook, pen, drawing kit, or other physical item despite clear digital-product information.

  • You do not personally like the visual style, exercises, examples, prompts, or educational approach.

  • You decide not to continue drawing.

  • Your own drawings do not look like examples or illustrations.

  • You expected to achieve a particular skill level within a fixed period.

  • You expected a specific artistic style or guaranteed result.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening a purchased digital product, please contact:

contact@havveloo.com

Where appropriate, we may:

  • Resend download instructions.

  • Provide a new download link.

  • Provide a replacement file.

  • Correct an account-access issue.

  • Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, technical, payment, or access issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@havveloo.com

Where available, include:

  • Your full name

  • Email address used for purchase

  • Order number

  • Product purchased

  • Purchase date

  • Description of the issue

  • Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Product Delivery

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

If we cannot provide the purchased product, an appropriate refund or other remedy may be offered.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once HAVELO LLC submits a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational Purpose

HAVELO products provide general educational and creative information relating to observational drawing in ink.

They do not constitute:

  • Accredited art education

  • Professional certification

  • Architectural training

  • Professional illustration services

  • Professional design services

  • Guaranteed artistic development

  • Therapy or medical treatment

16. Individual Drawing Results

Drawing results vary according to factors including:

  • Experience

  • Practice

  • Observation

  • Materials

  • Subject

  • Time available

  • Individual style

  • Personal preferences

HAVELO LLC does not guarantee that a customer's drawings will look identical to examples, illustrations, mockups, or other reference imagery.

17. No Guaranteed Skill Level

Purchasing or completing a HAVELO guide does not guarantee:

  • Professional drawing ability.

  • Mastery of ink drawing.

  • A particular artistic style.

  • Portfolio-quality work.

  • Professional architecture-sketching ability.

  • Improvement within a fixed period.

18. Drawing Materials

Our digital products do not include physical drawing materials.

Customers remain responsible for obtaining any materials they wish to use, such as:

  • Pens

  • Ink

  • Paper

  • Sketchbooks

  • Pencils

  • Erasers

  • Other drawing supplies

19. Architecture Drawing

Our architecture-sketching materials focus on observation and creative drawing.

They do not provide architectural certification, engineering advice, construction drawings, or technical plans.

20. Travel Sketching

Travel-sketching activities may take place outdoors or in public spaces.

Customers remain responsible for:

  • Personal safety

  • Local access rules

  • Property restrictions

  • Weather

  • Traffic

  • Appropriate locations for stopping or drawing

  • Respect for private property

21. Third-Party Products and Services

Our guides may refer generally to:

  • Drawing materials

  • Art-supply retailers

  • Sketchbooks

  • Pens

  • Museums

  • Public spaces

  • Travel resources

  • Other third-party products or services

HAVELO LLC does not control these third parties and cannot guarantee their:

  • Availability

  • Pricing

  • Quality

  • Suitability

  • Safety

  • Policies

  • Continued operation

22. No Guarantee of Results

Purchasing or using HAVELO products does not guarantee:

  • Professional drawing skills.

  • A particular artistic outcome.

  • A particular drawing style.

  • Commercial success.

  • Professional employment.

  • Specific improvement within a fixed period.

Individual results vary.

23. Fraud and Abuse

HAVELO LLC may refuse a refund request where there is reasonable evidence of:

  • Fraud

  • False information

  • Intentional abuse of this Policy

  • Repeated misuse of refund requests

  • Unauthorized redistribution

  • Attempts to obtain digital products without legitimate payment

Each request will be considered individually and subject to applicable law.

24. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

25. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.

26. Contact Us

HAVELO LLC
8206 Louisiana Blvd NE Ste A 9312
Albuquerque, NM 87113
United States

EIN: 98-1979904
Email: contact@havveloo.com
Phone: +1 (505) 633-1641
Website: havveloo.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.