Privacy policy

Privacy Policy

Last updated: October 16, 2026

At HAVELO LLC, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit havveloo.com, purchase or interact with our digital products, contact us, or otherwise use our services.

1. Company Information

HAVELO LLC
EIN: 98-1979904
8206 Louisiana Blvd NE Ste A 9312
Albuquerque, NM 87113
United States

Email: contact@havveloo.com
Phone: +1 (505) 633-1641
Website: havveloo.com

2. Information We May Collect

Depending on how you interact with our website, we may collect:

  • Full name

  • Email address

  • Billing address

  • Phone number

  • Order information

  • Products purchased

  • Payment status

  • Customer-support communications

  • Account information where applicable

  • Marketing preferences

  • Information voluntarily submitted through forms

3. Payment Information

Payments may be processed by third-party payment providers.

HAVELO LLC does not generally receive or store complete payment-card numbers or card security codes.

We may receive limited payment-related information including:

  • Transaction identifiers

  • Payment status

  • Payment method type

  • Billing information

  • Limited card information

  • Refund information

4. Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, analytics tools, pixels, log files, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic location

  • Pages visited

  • Products viewed

  • Links clicked

  • Shopping-cart activity

  • Checkout activity

  • Referring website

  • Date and time of visits

  • Technical identifiers

5. How We Use Personal Information

We may use personal information to:

  • Process purchases

  • Deliver digital products

  • Send download instructions

  • Confirm transactions

  • Process refunds

  • Respond to customer enquiries

  • Provide technical support

  • Detect and prevent fraud

  • Maintain website security

  • Improve our products

  • Analyze website performance

  • Understand customer interactions

  • Send transactional communications

  • Send marketing communications where permitted

  • Maintain business and accounting records

  • Comply with applicable legal obligations

  • Enforce our policies

6. Transactional Communications

We may send communications concerning:

  • Order confirmations

  • Payments

  • Digital delivery

  • Download links

  • Refunds

  • Customer support

  • Important information concerning a purchase

These communications are separate from promotional marketing.

7. Marketing Communications

Where permitted, we may send information relating to:

  • New drawing guides

  • Sketching resources

  • Architecture-drawing resources

  • Travel-sketching resources

  • New digital collections

  • Offers and promotions

  • Company news

You may unsubscribe from promotional communications using the unsubscribe option provided in the relevant message.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

  • Website functionality

  • Shopping-cart operation

  • Checkout

  • Security

  • Remembering preferences

  • Analytics

  • Advertising measurement

  • Fraud prevention

  • Website optimization

Where required, customers may be given options to accept, reject, or manage certain cookies.

9. Sharing Personal Information

We may share personal information where reasonably necessary with:

  • Ecommerce platform providers

  • Payment processors

  • Hosting providers

  • Digital-delivery providers

  • Email providers

  • Analytics providers

  • Advertising providers

  • Fraud-prevention providers

  • Customer-support providers

  • Accounting professionals

  • Legal advisers

  • Authorities where legally required

10. Sale or Sharing of Personal Information

HAVELO LLC does not sell customers' personal information in exchange for direct monetary payment.

Certain advertising or analytics activities may nevertheless fall within broader legal definitions of sale, sharing, or similar disclosure.

Where applicable, required privacy choices will be respected.

11. Customer Support Information

If you contact us, we may collect:

  • Name

  • Email address

  • Order information

  • Description of the issue

  • Screenshots

  • Other information voluntarily provided

Please avoid submitting unnecessary sensitive personal information.

12. Drawings and Sketchbook Pages

Customers are not required to submit drawings, sketchbook pages, or photographs of their work to purchase or use our standard digital products.

If you voluntarily submit creative work when contacting us, it will be used only as reasonably necessary to respond to your enquiry unless another use is separately authorized.

13. Ownership of Customer Artwork

Customers retain ownership of their own original:

  • Drawings

  • Sketches

  • Sketchbook pages

  • Notes

  • Travel journals

  • Independently created artwork

Providing creative work for customer support does not transfer ownership to HAVELO LLC.

Any separate promotional use would require appropriate authorization.

14. Photographs and Location Information

Photographs or travel-sketchbook materials may reveal:

  • Locations

  • Home interiors

  • Addresses

  • Travel plans

  • Private property

  • Personal belongings

Customers should avoid submitting unnecessary location or personal information.

15. Photograph Metadata

Digital photographs may contain metadata such as:

  • Date

  • Device information

  • Approximate or precise location

Customers should consider removing unnecessary metadata before submitting images.

16. Information About Other People

If submitted content contains personal information or identifiable images of another person, you are responsible for ensuring you have an appropriate basis to share that information.

Please avoid submitting unnecessary third-party personal information.

17. Business Transfers

Personal information may be transferred as part of a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction.

18. Legal Disclosures

We may disclose personal information where reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful requests

  • Prevent fraud

  • Investigate unauthorized transactions

  • Protect our website

  • Protect customers

  • Enforce our agreements

  • Protect legal rights, property, or safety

19. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Order management

  • Customer support

  • Accounting

  • Fraud prevention

  • Security

  • Legal compliance

  • Dispute resolution

When information is no longer required, it may be deleted, anonymized, or securely disposed of.

20. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

21. International Processing

Our website and service providers may operate from different locations.

Personal information may therefore be processed or stored outside the location where a customer lives.

Where required, appropriate safeguards will be used.

22. Your Privacy Rights

Depending on applicable law, you may have rights including:

  • Access to personal information

  • Correction of inaccurate information

  • Deletion of certain information

  • Restriction of certain processing

  • Objection to certain processing

  • Withdrawal of consent

  • Marketing opt-out

  • Data portability

  • Information regarding certain disclosures

  • Certain advertising or tracking choices

23. Privacy Requests

Privacy-related requests may be submitted to:

contact@havveloo.com

We may need to verify your identity before completing certain requests.

24. Third-Party Links and Services

Our website or educational products may refer to:

  • Art-supply retailers

  • Drawing materials

  • Public locations

  • Museums

  • Travel resources

  • Other third-party websites or services

Those third parties operate under their own privacy policies.

HAVELO LLC does not control how independent third parties process information provided directly to them.

25. Children's Privacy

Our store and digital products are primarily intended for adults and customers legally capable of making purchases.

We do not knowingly seek to collect personal information from children who are not legally permitted to provide such information independently.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, technologies, business practices, or applicable requirements.

The current version will display its latest revision date.

27. Contact Us

HAVELO LLC
8206 Louisiana Blvd NE Ste A 9312
Albuquerque, NM 87113
United States

EIN: 98-1979904
Email: contact@havveloo.com
Phone: +1 (505) 633-1641
Website: havveloo.com

We aim to respond to customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.